Feedback & Support

Everything you want to tell us has a home in the Feedback & Support area inside DentroChat, and it is the quickest way to reach us. If something does not work as you expect, write down what happened. If you have an idea for making it better, send that over. A quick note that you like DentroChat is welcome too :-)

From the app

Open the account menu at the bottom of the sidebar and choose Send feedback. The Feedback & Support area opens, where every conversation with the team can be found. You can also go straight to app.dentro.chat/support.

On a phone it works in a similar way: open the sidebar with the top left button, tap your name, then select Send feedback.

The area lists the tickets you sent before, each with a number and its status. Choose Write to us to start a new one.

Write your message

Write a subject that says what the message is about, then describe the details. If you are reporting a problem, include what you were doing and when, plus the exact text of any error. Those details make it easier for us to find the cause.

Please also attach screenshots or files related to your issue. It often helps us understand the problem better. Choose Choose files or drag’n’drop the files into the input area. Then submit the ticket.

You can also share your conversation with us because this gives us a first-hand look at the problem. Keep in mind that we can read your whole chat conversation in case you share it.

After you send

Your message shows up in the list as an open conversation. We answer in the same conversation, and you get an email notification when a reply from us arrives. The list marks conversations that have a new reply from us with New reply.

When the problem is solved, you can close the ticket with the x button next to the status. By sending a new message the ticket is opened again.

If you cannot sign in

Write to hello@dentro.chat. Use this route when you cannot reach the app at all, for example when your account is locked or the verification email never arrived. Describe what you were doing and when, and include any error text and screenshots.