Terms and Conditions
Last updated: 6 February 2026
1. Service Provider
DentroChat is operated by DentroInnovation OÜ, a company registered in the Republic of Estonia (Registry code: 16799548). Address: Harju maakond, Tallinn, Estonia. Email: hello@dentro.chat.
2. Acceptance of Terms
By creating an account and using DentroChat, you confirm that you are at least 16 years old and enter into a binding agreement with DentroInnovation OÜ on the basis of these Terms and Conditions. You also acknowledge that you have read our Privacy Policy. If you do not agree to these terms, please do not use our service. These terms do not affect your statutory rights as a consumer under EU and Estonian law.
3. Service Description
DentroChat provides AI chat services that include text generation, image creation, web search, and file processing. The service offers three modes: fast, thinking, and creative. We strive for high quality responses but, due to the nature of AI technology, cannot guarantee the accuracy, completeness, or suitability of any AI-generated output. AI-generated content should not be treated as professional advice. DentroChat is not a substitute for professional medical, legal, financial, or mental health advice. If you are experiencing a crisis, please contact a qualified professional or emergency services. All data processing takes place within the European Union.
4. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at hello@dentro.chat of any unauthorized use of your account. We will take reasonable steps to secure your account upon notification.
5. Subscription, Payment and Right of Withdrawal
DentroChat is available as a monthly or yearly subscription. Subscriptions automatically renew unless cancelled before the renewal date. You can cancel your subscription at any time from your account settings, and it will remain active until the end of the current billing period.
Right of withdrawal: As a consumer in the EU, you have the right to withdraw from your subscription within 14 days of purchase without giving any reason (EU Consumer Rights Directive 2011/83/EU). To exercise this right, contact us at hello@dentro.chat with a clear statement of your decision. We will reimburse you in full within 14 days using the same payment method.
6. Acceptable Use
You agree not to use our service for any unlawful purpose or in any way that could damage, disable, or impair our service. You may not attempt to gain unauthorized access to any part of our service or systems. You are responsible for ensuring your use complies with applicable laws and regulations. Specifically, you may not use DentroChat to generate content that is illegal, harmful, threatening, abusive, or violates the rights of others.
7. Intellectual Property
You retain all rights to content you create using DentroChat, to the extent permitted by applicable law. DentroInnovation OÜ retains all rights to the DentroChat software, algorithms, branding, and service infrastructure.
8. Liability
We exercise reasonable care in providing DentroChat. However, to the extent permitted by applicable law, our liability for damages arising from the use of the service is limited to the amount you have paid for the service in the 12 months preceding the event giving rise to the claim.
This limitation does not apply to: (a) damages caused by our intentional misconduct or gross negligence; (b) liability that cannot be excluded or limited under Estonian law or mandatory EU consumer protection law; (c) liability for death or personal injury caused by our negligence.
Due to the nature of AI technology, we do not guarantee the accuracy or suitability of AI-generated responses. You acknowledge that AI outputs may contain errors and should be independently verified where appropriate.
9. Service Modifications
We may update or modify DentroChat to improve the service, comply with legal requirements, or for security reasons. If we make changes that materially reduce the functionality of the service you are paying for, we will notify you at least 30 days in advance via email. We may also display a notice in the app. In such cases, you have the right to terminate your subscription before the changes take effect and receive a pro-rata refund for any prepaid period. Minor updates, bug fixes, and improvements that do not materially affect the service may be made without prior notice.
If we need to discontinue the service entirely, we will provide at least 90 days' notice and refund any prepaid fees for the unused period.
10. Termination
Termination by you: You may terminate your account at any time from your account settings or by contacting us at hello@dentro.chat.
Termination by us: We may suspend or terminate your account if you materially breach these Terms and Conditions (including the Acceptable Use policy). Where possible, we will notify you of the breach and give you a reasonable opportunity to remedy it before termination, unless the breach requires immediate action to protect our service or other users. In cases of termination by us without fault on your part, you are entitled to a pro-rata refund for any prepaid fees for the unused period.
11. Changes to Terms
We may update these Terms and Conditions from time to time. We will notify you of any material changes at least 30 days before they take effect via email. We may also display a notice in the app. If you do not agree with the updated terms, you may terminate your subscription before the new terms take effect. Continued use of the service after the effective date of the updated terms constitutes acceptance.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Estonia and applicable EU law. This does not deprive you of any mandatory consumer protection provisions of the country in which you reside.
In the event of a dispute, we encourage you to contact us first at hello@dentro.chat so we can try to resolve the matter informally. If the dispute cannot be resolved informally, it shall be subject to the jurisdiction of the courts of Estonia, without prejudice to any mandatory jurisdiction rules that apply under the law of your country of residence.
Online Dispute Resolution: The European Commission provides a platform for online dispute resolution (ODR) for consumers in the EU. You can access it at https://ec.europa.eu/consumers/odr/. We are not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board, but we are always open to resolving disputes directly with you.
13. Contact Information
For questions about these Terms and Conditions, please contact us at hello@dentro.chat.